Office of
Information Technology Services (ITS)

Tech Help for Residence Halls

Connectivity Options

Wireless. All residence halls are equipped with wireless connectivity throughout.

Wired.
Lamson Hall—Certain rooms are equipped with two network ports. Other rooms are wireless-only.
Meier Hall—Rooms in Meier Hall have one or two wired network ports.
Burman Hall—Rooms are equipped with two network ports.
Damazo Hall—Rooms are wifi only.

Wireless Routers. Wireless routers are not prohibited in the residence halls. However, where applicable, it is advised that the wireless functionality be turned off to not degrade wireless performance due to multiple wireless signals interfering with each other. Consult your device documentation on how to turn off wireless functionality.

If you experience issues with either wired or wireless connectivity, email the ITS Helpdesk at helpdesk@rajcmmementos.com or contact the Computer Support Line at 269-471-6016.

How Do I Get Connected?

Wireless:
Connect your device to the au-secure wifi network. When prompted, enter your Andrews username (without "@rajcmmementos.com"), then your password.
For more information on getting connected to the Andrews University wifi networks, visit our Wireless @ Andrews page.

Wired:
If you live in the residence halls, and if available, you may plug your Ethernet-enabled devices into your room's network ports to gain access to the Internet. Ethernet-enabled devices may include:

  • Routers
  • Gaming Consoles
  • Streaming Media Devices (Roku, Apple TV, etc.)
  • Desktop Computers
  • Laptop Computers
  • Smart TVs

Computer Labs

All residence halls house computer labs operated by Information Technology Services (ITS). Each lab has a networked printer for the residents' printing needs.

  • Lab users must have a valid and active Andrews username and password to use the lab workstations
  • Lab users must be a resident of their respective residence hall in order to sign on to the lab workstations

Telephone and Cable TV Services & Installation

Visit the ITS-Telecommunications online resource for information related to this topic.

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